Refund policy

WhimsyWoven — Refund & Return Policy (Formal Version)

1. Overview

This Refund & Return Policy applies to all purchases made through WhimsyWoven. By placing an order, customers acknowledge and agree to the terms outlined below.

2. Final Sale Policy

All items sold by WhimsyWoven are final sale. We do not accept returns, exchanges, or cancellations for any reason other than damage, defect, or fulfillment error.

This applies to all product categories, including but not limited to:

Cards and stationery
Stickers and accessories
Apparel and lifestyle items
Bundles, sets, and gift products
Seasonal or limited‑edition items
Sale or promotional items

No refunds will be issued for:

Change of mind
Incorrect size or color selection
Duplicate orders placed by the customer
Delays caused by shipping carriers
Items lost after confirmed delivery

3. Damaged, Defective, or Incorrect Items

If an item arrives damaged, defective, or incorrect, customers may request a replacement or refund.

To submit a claim, customers must contact WhimsyWoven within 7 days of delivery and provide:

Order number
Clear photos of the item and packaging
Description of the issue

WhimsyWoven will review the claim and, if approved, provide one of the following:

A replacement item
A refund to the original payment method
Store credit

WhimsyWoven reserves the right to determine the appropriate resolution based on the evidence provided.

4. Refunds (When Approved)

If a refund is approved:

Refunds will be issued to the original payment method
Shipping fees are non‑refundable
Processing time may take 5–10 business days, depending on the customer’s financial institution